Supervisory Development Program
Supervisors are linking pins in the organization pyramid. They linked management with operators on ground level. Empowered supervisors ensure the pyramid is robust with a solid foundation of front-line operators. Learning the right supervisory techniques prepares the supervisors for empowering and proactive roles instead of reactive styles of daily fire-fighting.
Learning Objectives
- Participants will understand the role of a supervisor viz-a-viz his subordinates and the organisation.
- Participants will understand the duties and responsibilities that come with the position of a supervisor
- Participants will be able to execute his supervisory duties in his organisation effectively
Introduction
The Management process and levels
Management’s and subordinates’ expectation
Roles of supervisors
Work Assignment
Difference between delegation and coaching
The coaching process
Team Building
Effective teams
Team identity
Keeping the team
Handling conflicts
How to resolve conflicts
Motivation for Productivity
Motivation theories
Maslow’s Hierarchy of needs
Herzberg’s Hygiene factors
Self-motivation
Effective Communication and Interpersonal skills
Barriers to good communication
Factors influencing communication
Listening skills
Handling criticism and constructive feedback
The art of criticism
Factors that hinder constructive feedback
Instructional Methodology
Lecturettes, videos tapes, training games, role plays, case studies, group discussion and presentation.
For whom
Newly promoted and existing supervisors who need to improve and sharpen their supervisory leadership skills. This program is also appropriate for executives who are preparing for supervisory positions in the near future.
Facilitator
Mr Michael Lum, B.Acc, M.Com, Grad Dip (Trg & Dev), NLP Trainer, AMA Trainer, Author, “I Once Wore Diapers”
Duration
2 days (9am to 5pm)
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