Ron Kaufman

Ron Kaufman is an internationally acclaimed innovator and motivator for partnerships and quality service. He is one of the most entertaining speakers and innovative curriculum designers to enter the service training industry worldwide, providing clients with upbeat yet practical education through keynote speeches, interactive workshops, teambuilding programs, management retreats, conference games and customized curriculum. Ron is the author of the #1 bestselling book, “UP Your Service! Strategies and Action Steps to Delight Your Customers NOW!”, “UP Your Service INSIGHTS True Stories of Winners and Losers in the

Through his website, www.UpYourService.com, Ron provides a wide range of free articles, video and audio segments and an award-winning monthly newsletter “UP Your Service!”

Ron was invited to Asia in 1990 by Singapore Airlines to help create and launch the Service Quality Centre, a residential training facility and subsidiary of Singapore Airlines. He designed the active learning elements of a service curriculum that now features more than 500,000 graduates from over 800 different companies and organizations.

Ron’s unique approaches to learning and leadership include history-making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil’s Cathedral in Moscow’s Red Square. His activities have been featured in LIFE Magazine, the New York Times and on TV.

With many years of professional speaking and training experience in countries around the world, Ron’s clients include multi-national corporations, local firms and government agencies in the fields of high technology, financial services, medical services, manufacturing, retailing, hospitality, entertainment, transportation and public recreation.

In 2006, Ron launched “UP Your Service! College” to help organisations build superior service cultures. The College program includes a suite of video-driven courseware with customised exercises, certified in-house Course Leaders and culture-building application toolkits. College clients include government agencies and multi-nationals in every major industry sector.

Ron is a graduate of Brown University, USA with post-graduate studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild and International Federation of Professional Speakers.