“OSTRICH OR OCTOPUS?”

Handling Multiple Bosses and Projects

In the new economy, staff are expected to work in a matrix workplace where they handle multiple bosses and projects. Knowing the right tools will enable staff to function effectively. In this workshop, you find equip your toolbox with communication skills, time management, constructive feedback and conflict resolution.

Learning Objectives

At the end of the workshop, participants will learn
• To handle multiple bosses and projects concurrently
• Effective time management and project monitoring tools
• To handle conflicts, criticism and feedbacks

COURSE OUTLINE

Introduction
New economy
Handling multiple bosses and projects

Techniques in handling multiple bosses and projects
Setting of SMART objectives
Matrix
Allocation of time and resources

Monitoring and control system
Charts and diagrams
MindMaps

Effective Communication with your bosses
Barriers to good communication
Factors in effective communication

Listening to your bosses
3 basic Listening skills

Giving Constructive feedback to your bosses
Factors that hinder constructive feedback
Approaches in giving constructive feedback

Criticism
Receiving criticism from your bosses
Giving criticism to your bosses

Conflict Management
Techniques to resolve conflicts

Time Management
Principles of time management
Time saving devices and monitoring tools

Stress Management
Different techniques
Aids to relieving stress

Instructional Methodology
Lecturettes, videos, training games, role-plays, case studies, group discussion and presentation

Who should attend
For supervisors and executives who is working with multiple bosses or handling concurrent projects

Facilitator
Mr Michael Lum B.Acc. M.Com. Grad Dip (Trg & Dev), Author, “I Once Wore Diapers”

Duration
2 days (9am to 5pm)

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