"I'M OKAY; YOU'RE OKAY"

Becoming More Assertive

Many fallaciously equate being assertive to being aggressive. Being assertive is standing up for our own personal rights and expressing our beliefs without violating others' rights. Assertive people influence others in positive way, possess non-judgment attitude and adopt a proactive rather than a reactive approach. From either a passive or aggressive person, you can develop to a more assertive person.

Learning Objectives

At the end of this interactive workshop, you will be able to:

1. Clarify your rights as an executive as well as a representative of your organisation

2. Enhance your understanding of the essentials of assertive communication

3. Identify and overcome common barriers to assertive behaviour

Introduction
What is assertiveness?
Benefits of assertiveness
Areas that require assertiveness

Basic human behaviour
McGregor's Theory X, Y and Theory Z
Maslow's Hierarchy of Needs

Our personal rights
Our rights in dealing with others
Definition of individual's basic rights
Giving due credits/recognition

3 types of behaviour and their communication styles

• Passive

• Aggressive

• Assertive

Influencing others through assertive communication

• Assertiveness management

• Communication analysis

• Open questioning

• Reflective listening

• Body language

Building Blocks to assertiveness

• Building good self-esteem

• Listening Skills

• Learning to say "No"

• Asking assertively

• Managing constructive feedback

• Handling criticism

Instructional Methodology
Lecturettes, videos, training games, role-plays, case studies, group discussion and presentation

Facilitator
Mr Michael Lum, B.Acc, M.Com, Grad Dip (Trg & Dev), NLP Trainer, AMA Trainer, Author, "From Beggars to Millionaires"

Duration
2 days (9am to 5pm)