“MANAGING EMOTIONS IN YOUR WORKPLACE”

According to Daniel Coleman, EQ (Emotional Quotient) is more important than IQ, the traditional method for measuring our intelligence. EQ consists of inter-personal and intra-personal intelligences. Groundbreaking research concluded that people with high EQ generally outperform those with high IQ. While our IQ cannot be improved, EQ can be enhanced. How then can we develop our EQ? Managing our emotions increases our productivity and level headedness in our workplace.

Learning Objectives

This intensive and easy-to-learn workshop will enable you to:
• Control and manage your emotions for higher productivity
• Manage stress and re-energise yourself

COURSE OUTLINE

Introduction
• IQ versus EQ

Identifying your trigger points
• What triggers you emotionally?
• Hidden emotional triggers
• Words/events triggers
• Action plan to manage triggers

Identifying emotionally charged situations
• Dealing with them
• Learning to listen better

Increasing your self-esteem
• Causes of low self-esteem
• Effect of childhood influences on adults
• Changing your negative self image
• Self-esteem plan

Re-energizing yourself
• Your personal quiet time
• Ways to recharge yourself

Handling criticism
• Types of criticism
• Assertive skills to handle criticism
• Giving and receiving criticism

Handling constructive feedback
• Factors that hinder feedback
• Approaches in feedback

Instructional Methodology
Lecturettes, videos, role-plays, case studies, group discussion and presentation

Who should attend
Executives and managers who desire to control and manage their emotions in the workplace

Facilitator
Mr Michael Lum, B.Acc, M.Com, Grad Dip (Trg & Dev), NLP Trainer, IACT Stressologist, Author, “From Beggars to Millionaires”

Duration
2 days (9am to 5pm)

back