“CHAMELEON OR DINOSAUR?”

Managing Changes in a Dynamic Environment

Change is inevitable. With external pressures, changing technology, info-communication, rapid product obsolescence and new products, every organization has undergone change. In the last few years, change has impact all workers especially with the advent of internet and mobile phones. In fact, the only constant characteristic about change is change itself. This workshop helps you to understand, coping and participate in changes in your organization.

Learning Objectives

At the end of the intensive workshop, participants will learn to
• Define and understand change
• Overcome barriers to change
• Understand change management techniques
• Contribute to the change process

COURSE OUTLINE

Understanding change
• What is change? Why change?
• Understand the causes of change
• Recognizing causes of change
• Categorizing types of change
• Analyzing change scenarios
• Levels of change

Resistance to change
• Individual resistance
• Organization resistance
• Levels of resistance
• Overcoming resistance to change

Understanding change management
• Unfreezing, changing and refreezing
• People’s problem during change
• Characteristics of good change workers

Change management diagrams
• Input-output
• Systems diagrams
• Influence diagrams
• Force-field analysis

How management manages change
• Tells
• Tells and sells
• Consults
• Participates

Planning Change
• Focusing on goals
• Involving people
• Choosing timescale
• Making action plan

Implementing Change
• Communicating change
• Assigning responsibility
• Developing commitment
• Changing culture

Consolidating Change
• Monitoring progress
• Reviewing assumptions
• Maintaining momentum
• Building on change

Participating change in your team
• Stages of team formation
• Motivating the team

How to manage stress
• Causes of stress
• Stress management techniques

Instructional Methodology
Lecturettes, videos, training games, role-plays, case studies, group discussion and presentation

Who should attend
For staff whose department or organization is implementing or undergoing change

Facilitator
Mr Michael Lum, B.Acc. M.Com. Grad Dip (Trg & Dev), Author, “Who Broke My Rice Bowl?”

Duration
2 days (9am to 5pm)

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